Terms & Conditions

These terms and conditions apply to the viewing, purchasing, and sale of products through www.prowessglobal.com (the “site”). By viewing this site, placing an order, or completing a purchase, you agree to be bound by and accept these terms and conditions.

Ownership of Materials, Trademarks, and Copyright

The information contained in this site including all images, designs, photographs, text, and other materials (the “contents”) are copyrights, trademarks, or other intellectual property owned or licensed by Prowessglobal or its affiliates, or are the property of their respective owners. The contents of this site may not be copied, republished, downloaded, transmitted, mirrored, or reproduced without the prior written permission of Prowessglobal or the applicable copyright owner.

Limitation of Liability

Prowessglobal will not be liable for any indirect, special, incidental, or consequential damages, whether based on contract, tort, or any other legal theory, including without limitation loss of profits, loss of business, or other economic damages. Prowessglobal is not responsible for delays in delivery which result from any circumstances beyond its control. Prowessglobal’s aggregate liability shall not exceed the purchase price paid for any products purchased through this site, or if no such products were purchased, ten dollars ($10.00).
Pricing and Specifications

All information regarding pricing, products and services is subject to change. Prowessglobal reserves the right to make adjustments to pricing and products for reasons including, but not limited to, changing market conditions, discontinuation, unavailability, manufacturer price changes, and errors in advertisements. Prices listed are net and do not include shipping charges, handling fees, taxes and/or duties, or special crating requirements for export shipment. Those customers who claim exemption from taxes or duties are responsible for providing Prowessglobal with the necessary documentation at the time of purchase or taxes will be added to their order. Prowessglobal strives to maintain prices at the lowest level. Occasionally, prices change without notice due to circumstances beyond our control.

Shipping

Most products are shipped F.O.B. point of origin from the nearest Prowessglobal warehouse to your location. UPS is used whenever possible. However, should your order exceed UPS size or weight limits, “Common Carrier” will be selected to expedite delivery. For rush shipments, please request Fed Ex, UPS Air; Next Day, 2nd, or 3rd day or Freight Collect. All shipping charges are prepaid by Prowessglobal and added to the customer’s invoice unless you choose to be billed freight collect. A $1.50 handling fee will be added to shipping charges. Any additional charges for services requested by the customer, including but not limited to inside delivery, special routing, residential delivery or pre-delivery notification must be paid by the customer.

Returns

If for any reason you are dissatisfied with a purchase you made from Prowessglobal, you may return the merchandise within 30 days. Please contact customer service at 1.612.333.8210 for an authorization number or complete the form on the back of the packing list and return the merchandise within 30 days.

Customers will be responsible for shipping charges on canceled orders. Due to their nature, custom and made-to-order products cannot be accepted for return unless the product was initially defective.If a product is damaged during delivery to you via a freight carrier, note the damage on the carrier’s delivery receipt and request an inspection report on the damaged shipment from the carrier to be forwarded to you within 10 business days. Forward the inspection report and original packing list to Prowessglobal and we will file a claim on your behalf and immediately replace the damaged item(s). If a product is damaged during delivery to you via UPS or Parcel Post, you must note the extent of the damage on the back of the packing list. Once complete, forward the form to Prowessglobal and hold the damaged materials for disposition instructions.

Warranties

Customers acknowledge that Prowessglobal is not the manufacturer of any of the products purchased hereunder. Any warranty with respect to the products must come from the manufacturer. Prowessglobal will pass through to customers any applicable warranties of the manufacturer to the extent permissible. Notwithstanding anything to the contrary, Prowessglobal's liability is limited to the replacement value of the products purchased from this site. Prowessglobal and its affiliates hereby expressly disclaim all warranties either express or implied, related to products, including, without limitation, any warranty of merchantability or fitness for a particular purpose, or warranty of non-infringement. This disclaimer does not affect the terms of the manufacturer’s warranty if any.

Payment Terms

For those customers with established Prowessglobal credit, payment terms are net 30 days from the date of the invoice. In addition, Prowessglobal accepts all major credit cards or check by phone at the time of order. COD is only available for those orders picked up at a Prowessglobal warehouse.

Applicable Law

This site is controlled by us from our offices within the State of Minnesota, United States of America. By accessing this site you agree that the laws of the State of Wisconsin, without regard to conflicts of laws principles, will apply to all matters relating to the use of this site and the purchase of products available through this site. Any litigation will be brought exclusively in Milwaukee County, Wisconsin, and Customer consents to the jurisdiction of the Federal and State Courts located therein submit to the jurisdiction thereof, and waives the right to change the venue.

Entire Agreement

These terms and conditions constitute the entire agreement and understanding between you, the customer, and Prowessglobal concerning the subject matter hereof and supersedes all prior agreements and understandings of the parties with respect thereto, including any oral statements made by Prowessglobal representatives or any alternate terms supplied by you to Prowessglobal unless otherwise agreed to by Prowessglobal in writing. To the extent that anything in or associated with the site is in conflict or inconsistent with these terms and conditions, these terms and conditions shall take precedence.